Payment
Shipping
Returns
Privacy
Questions
Payment
We want your shopping experience on the Internet to be as safe and secure as possible.
Security is the primary reason that Reverse Gear uses PayPal for payment. It is easy and convenient to register for PayPal which provides you with a complete range of secure payment options. Payment Terms are described on the PayPal site.
All prices are shown in Canadian Dollars. Conversion to local currency will be done by the shopping cart. Taxes or Duty are extra.
Sales Tax will be added on all orders in Ontario.
Shipping costs are extra and will be indicated on your order prior to confirmation.
Shipping
We ship anywhere in the world that Canada Post or FedEx ship to.
Reverse Gear will ship your Product (based on availability) within 1-2 business days of receiving the order. Allow approximately 7-10 days delivery for most items.
We cannot accept responsibility for international Customs delays or costs. Delivery to non-Canadian destinations and some remote areas within Canada may also require additional processing / delivery time.
We ship locally and internationally using a known range of postal and shipping services best suited to the product and the destination (e.g. Canada Post, Fedex).
Reverse Gear is responsible for loss or damage during transit to you. It is however your responsibility to notify Reverse Gear within 24 hours of receiving damaged product or where product is not delivered. Product damage or non-delivery may be reported immediately at
Incomplete, incorrect or invalid shipping information causing the order to be returned to Reverse Gear is your responsibility; including any related charges.
If sending to an address that is different from the information on your credit card billing statement, you are responsible for providing correct details that can be confirmed during shipment (i.e. recipient's name, address, and phone number).
Returns
We want you to be 100% satisfied with all of your Reverse Gear purchases. Wrong size? Return for the correct size. Not what you expected or defective, you can send it back for a refund.
If you are not completely happy with your purchase, please return it to Reverse Gear within 30 days for a refund, credit or replacement (your choice).
Any item considered for refund must be returned in original condition - complete with the hang-tags still intact, with packaging, and it must not have been washed.
We cannot accept for refund or exchange: worn undergarments, worn cycling shorts, or worn socks.
All returns must be post-paid, fully insured (COD returns cannot be accepted), and sent with the receipt, to:
Reverse Gear Inc.
8322 av Casgrain
Montreal, PQ
H2P 2K8
Canada
1-416-551-3494
Non-Canadian returns must be clearly marked on outside of package "Returning Canadian Goods". Please send returns by regular post and not by courier as they charge brokerage fees to process through Customs and you will be charged these additional and unnecessary fees.
Any reimbursements or adjustments will be made by original method of payment. Original shipping cost, return shipping cost, duties or out of country taxes are non-refundable.
Privacy
At Reverse Gear we take your privacy and security seriously.
We do not sell, trade, or lend your personal information to any company or organization.
Any personal information will be stored in a secure manner to protect the data from unauthorized access or disclosure.
We will not divulge this information to any other party - other than to complete the shipping of product.
The information will be retained solely for warranty purposes unless you Opt-In to our e-mail program to receive occasional promotional material from Reverse Gear.
Questions
Please contact us at Reverse Gear by phone, email or mail at anytime if you have questions about our products, sizing, fabrics or custom orders. We also welcome your feedback so we can continue to make our products and services better for you.
